Who are we?

We are Tarrant County Credit Union, headquartered in downtown Fort Worth, Texas. Our neverending mission is to provide our members with the best possible financial and member services.

Privacy Policy

Tarrant County Credit Union is committed to providing you with financial products and services to meet your needs and help you reach your financial goals. We understand our responsibility in protecting our members' private information. We want to protect the personal and financial information that you have entrusted to us. In compliance with the National Credit Union Administration's Privacy of Consumer Financial Information Regulation we have adopted the following privacy notice.

What follows is a description of the information we collect and disclose, including the parties who receive nonpublic information from us as we conduct the business of the credit union.

Information We Collect About You

We collect information about you from the following sources:

Information we receive from you on applications and other forms;

• Information about your transactions with us, or others including those companies that work closely with us to provide you with diverse financial products and services;
• Information we receive from credit reporting agencies;
• Information obtained when verifying the information you provide on an application or other form(s) such as from your current or past employers or from other institutions where you conduct financial transactions.

We may disclose all of the information we collect, as described above.

Parties Who Receive Information from Us

We may disclose nonpublic personal information about you to the following types of third parties:

Financial companies, such as insurance companies, securities brokers and mortgage service companies; and non-financial companies, such as, consumer reporting agencies and companies that provide the credit union with mailing services.

TCCU does not sell or share member information with nonaffiliated third party marketers offering their products and services. While we may offer financial products and services of our affiliates or third parties, we control the member information used to make such offers.

Disclosure of Information to Parties that Provide Services to Us

We may disclose all of the information we collect, as described above to the companies that perform marketing or other services on our behalf or to other institutions with whom we have joint marketing agreements. We only work with companies who agree to maintain strong confidentiality protections and limit the use of information we provide. As a result of these arrangements, we may disclose all of the information we collect, as described above. We may also disclose information about you under other circumstances as permitted or required by law. These disclosures typically include information to process transactions on your behalf, to conduct the operations of our credit union, to follow your instructions as you authorize, or to protect the security of our financial records.

Disclosure of Information About Former Members

If you decide to terminate your membership with Tarrant County Credit Union, we will not share information we have collected about you, except as may be permitted or required by law.

How We Protect Your Information

We restrict access to nonpublic personal information about you only to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

What Members Can Do to Help

Tarrant County Credit Union is committed to protecting the privacy of its members. Members can help by following these simple guidelines:

• Protect your account numbers, card numbers, PINs (personal identification numbers) and passwords. Never keep your PIN with your debit or credit card, which can provide free access to your accounts if your card is lost or stolen.
• Use caution when disclosing your account numbers, social security numbers, etc. to other persons. If someone calls you, and states that the call is on behalf of the credit union and asks for your account number, you should beware.
• Official credit union staff will have access to your information and will not need to ask for it. Keep your information with us current. It is important that we have current information on how to reach you. If we detect potentially fraudulent or unauthorized activity or use of an account, we will attempt to contact you immediately.
• If your address or phone number changes, please let us know.

If you ever have questions or concerns about the integrity of your account information, please contact us at 817-884-1470.